Terms and Conditions

WEBSITE DISCLAIMER: This website contains general information about diet, health and nutrition. The information is not advice, and should not be treated as such. The general information on this website is provided “as is” without any representations or warranties, express or implied. Synergy Products (“Company”) makes no representations or warranties in relation to the health information on this website.

You must not rely on the information on this website as an alternative to medical advice from your doctor or other professional healthcare provider. If you think you may be suffering from any medical condition, you should seek immediate medical attention. You should never delay seeking medical advice, disregard medical advice, or discontinue medical treatment because of information in Company materials or provided by any Company representative, none of which information is intended to be a substitute for medical diagnosis, advice or treatment. If you are considering making any changes to your lifestyle, diet or nutrition, you should consult with your doctor or other health care provider.

Neither the Company nor its representatives is providing any medical advice, and none should be inferred, from any ideas, suggestions, testimonials or other information set forth on this website or in other Company materials or provided over the phone or in email correspondence. This website may contain links to third-party websites. The Company provides these links as a convenience only and does not endorse any of these sites. The Company is not responsible for the content of, and does not make any representations regarding the materials on, such linked third-party websites. If you decide to access or rely on information at linked third-party website, you do so at your own risk.

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE.

The following Terms and Conditions apply to the use of this web site, as well as all transactions conducted on or through this site.

Legal Notice

All users of this site agree that access to, and use of this site, is subject to the following terms and conditions and other applicable law. By using this site, you agree to and accept these terms and conditions, including, without limitation, Warranty Disclaimer and Limitation of Liability set forth further below, so please be sure to read the following carefully. If you do not agree to these terms and conditions, please do not use this site.

STORE POLICY AND TERMS OF USE

Return Policy

How Can I Cancel Or Change My Order?

Contact us within 24 hours to cancel.

Return Policies

Unless otherwise expressly agreed in writing, any delivery date requested or provided is an estimate only. Synergy Products is not responsible for delays or for non-performance resulting from causes beyond its reasonable control, including without limitation laws, rules, regulations or acts of any government, embargoes, blockades, armed conflict, terrorism, labor disputes, delays of carriers or suppliers, shortages of material, accidents, fires, floods, weather conditions and any other acts of God.

Unless otherwise noted on this web site, delivery of products is FAS (Incoterms (2000), the international rules for the interpretation of trade terms of the International Chamber of Commerce) Company’s facility where the products you order are located at the time of shipment. This means that you will be charged for the cost of shipping, and title and risk of loss will pass to you upon Company’s delivery of the products you order to the U.S. postal service or courier service.

Prices and Taxes

Prices listed on this web site for products or services, unless otherwise noted, are exclusive of shipping charges, and of any applicable value-added, sales, use, excise, transfer, transport, or other tax, tariff or duty of any sort imposed by any government authority (“Taxes”). While customers are solely responsible for all Taxes payable in connection with the provision of products or services, we do collect them at the time of purchase.

Promotion and Coupon Codes

Multiple coupon codes cannot be used simultaneously. When buying bulk volume through the website for special tiered discounts, no coupon code can be used.

Shipping & Delivery

Synergy Products (referred to in these Terms and Conditions as “Company,” or sometimes “we” or “us”), generally ships items within one or two business days of our receipt and acceptance of an order. If there is a delay affecting our ability to ship generally, we will attempt to conspicuously post that fact on this site. We fill domestic orders using United States Postal Service Priority Mail, United Parcel Service, or FedEx, which generally result in delivery within two to three days. Requests for use of a courier service or for overnight shipping cannot be processed on this web site; however, we generally can accommodate these requests if you contact us by email and ask for a phone consultation.

What are the Shipping costs? 

$5.00 for orders under $100

$10.00 for orders $100-$500

$20.00 for orders over $500

Overnight – double the costs above to calculate your shipment.

How Long Will It Take To Get My Package?

We ship all items usually within 1 business day of an order placement. If there is a general delay happening on our end it will be clearly stated on our website. We ship through USPS, FedEx, and other shipping organizations. A confirmation code will be emailed to you after completion of an order and packages can be tracked using this code.

Orders over $300 will automatically be shipped via priority mail with a signature requirement, unless otherwise specified. Orders under $300 will be shipped via first class, with no signature required. Overnight shipping is not an option on the web site, but we can accommodate for this via agreement by email if needed. We can add or remove a signature requirement to packages upon request.

International Sales

Synergy Products ships to 24 States in the United States, Puerto Rico, the District of Columbia, and many countries within Europe, Australasia, South America, and elsewhere. All international sales are subject to all applicable U.S. and foreign export controls (including, without limitation, the Export Administration Act of 1979, the Export Administration Regulations promulgated thereunder, the U.S. Arms Export Control Act and the International Traffic in Arms Regulations). By placing an order through this web site, you affirm that you will comply with all such applicable export controls and regulations.

You will be the importer or exporter of record and are responsible for all required licenses, permits and authorizations. Customs and import duties may apply to international sales. Those charges are the responsibility of the recipient of your order and vary from country to country. It is your responsibility to check with the appropriate authorities to verify whether the country to which you are having products delivered permits the importation of those products, and whether customs or import duties or similar charges will apply. Synergy Products is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

 

Unless otherwise expressly agreed in writing, TIME IS NOT OF THE ESSENCE, and any delivery date requested or provided is an estimate only. Synergy Products is not responsible for delays or for non-performance resulting from causes beyond its reasonable control, including without limitation laws, rules, regulations or acts of any government, embargoes, blockades, armed conflict, terrorism, labor disputes, delays of carriers or suppliers, shortages of material, accidents, fires, floods, weather conditions and any other acts of God.

Unless otherwise noted on this web site, delivery of products is FAS (Incoterms (2000), the international rules for the interpretation of trade terms of the International Chamber of Commerce) Company’s facility where the products you order are located at the time of shipment. This means that you will be charged for the cost of shipping, and title and risk of loss will pass to you upon Company’s delivery of the products you order to the U.S. postal service or courier service.

Lost Packages

If a package gets lost in transit (very rare, though it does happen) we will re-ship the order. If the tracking information says the package was ‘delivered,’ then this means USPS successfully delivered the package to the given address and our job has been effectively accomplished. If it says” delivered,” yet it’s lost anyway, we ask that you check with housemates or family to see if they received the package without telling you. This scenario happens fairly often. Windstorms can cause the package to roll off a porch. USPS will not mark an order as delivered if it hasn’t been, so please look carefully.

Package Sent to the Wrong Address

If a package is sent to the wrong address, and the order was placed online by you, than you are responsible for the cost of re-shipping the item. We will re-ship the order once the original package has returned to us. When ordering, please make sure your shipping address is 100% accurate, as making any mistake could significantly delay the delivery.

When placing an order over the phone, we will read back your shipping address (and other ordering information) and double-check that it is 100% correct every time.­­

Package Sent to Wrong Address

If a package is sent to the wrong address, and the order was placed online by you, than you are responsible for the cost of re-shipping the item. We will re-ship the order once the original package has returned to us. When ordering, please make sure your shipping address is 100% accurate, as making any mistake could significantly delay the delivery.

When placing an order over the phone, we will read back your shipping address (and other ordering information) and double-check that it is 100% correct every time.

Payment Information

What Payment Methods Are Accepted?  We only accept checks at this time.

Privacy Policy

Synergy Products privacy policy addresses how the ‘Personally Identifiable Information’ (PII) of users of this website is being used online.

PII, as used in in this policy, means generally information that can be used, alone or with other information, to identify, contact or locate an individual, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your PII.

Synergy Products collects the following information from users of this website:

Name,  Email address, Mailing Shipping address, Billing Address, Phone number

Credit card information is not saved except for our Autoship customers. Payments will be automatically paid according to individual agreements with customer regarding type of products and timing of shipments.

Information is collected from you when you Register, Fill out a form, or Place an order. Forms are custom to the needs of the form and will often ask demographic questions such as Health Condition, Location, etc.

The information collected from you is used in the following ways:

To personalize your experience, to improve the website; to improve customer service; to administer contests, promotions, or surveys; to administer other site features; to process transactions; and to communicate periodically via email. We also use this information to satisfy our “know your customer” policy.

How do we protect visitor information?

We use vulnerability scanning and/or scanning to PCI standards. We use an SSL certificate.

We implement security measures when a user: places an order; enters, submits, or accesses their information.

We use a payment gateway provider.

Synergy Products does not use “cookies” (tracking devices placed on your computer).

We honor “do not track” signals, and do not use advertising when a Do Not Track (DNT) browser mechanism is in place.

We do not allow third party behavioral tracking.

We do not sell, trade, or otherwise transfer Personally Identifiable Information.

We do not include or offer third party products or services on our website.

We have not enabled Google AdWords on our site (but reserve the right to do so in the future).

Pursuant to the California Online Privacy Protection Act, Healing Essence agrees that users can visit our site anonymously.

Any privacy policy changes will be posted on our Privacy Policy Page.

Users are able to change their personal information: By emailing us; By calling us; By logging in to their account.

In accordance with the Children Online Privacy Protection Act, Healing Essence does not specifically market to children under thirteen.

In an effort to comply with the Fair Information Practices Act, Healing Essence will take the following responsive action, should a data breach occur: We will notify the users via email within 1 business day; we will notify users via a site notification within 1 business day.

We agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.

WEBSITE TERMS OF USE

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Synergy Products or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through this site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable, or which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

Synergy Products does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Synergy Products is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any content or activities on the site. However, Synergy Products reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or other intellectual property right of another, or (d) offensive or otherwise unacceptable to Synergy Products in its sole discretion. we will most likely have all moderated content so we can delete this section. 

Indemnification

You agree to indemnify, defend, and hold harmless Synergy Products, its officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your internet account.

Third-Party Links

Your use of linked sites and third-party services and resources is at your own risk.

In an attempt to provide increased value to our visitors, Synergy Products may link to sites operated by third parties. However, these linked sites are provided solely for your convenience, and you enter them at your own risk. Synergy Products has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Synergy Products. Nonetheless, Synergy Products seeks to protect the integrity of its web site, and therefore requests any feedback on sites to which it links, including if a specific link does not work.

Website Health and Medical Disclaimer

This website contains general information about diet, health and nutrition. The information is not advice, and should not be treated as such. The general information on this website is provided “as is” without any representations or warranties, express or implied. Synergy Products makes no representations or warranties in relation to the medical information on this website. You must not rely on the information on this website as an alternative to medical advice from your doctor or other professional healthcare provider. If you have any specific questions about any medical matter you should consult your doctor or other professional healthcare provider. If you think you may be suffering from any medical condition you should seek immediate medical attention. You should never delay seeking medical advice, disregard medical advice, or discontinue medical treatment because of information on this website.

Warranty Disclaimer

This site and, except as provided in the following sentence, the materials and products offered on this site are provided “as is” and without warranties of any kind, whether express or implied. Synergy Products warrants that all products purchased on this site, at the time of shipment, are not adulterated, and will contain the ingredients specified for the products as labeled.

Synergy Products makes NO warranty with respect to products, services, or this website that are not set forth in writing in these terms and conditions, and specifically disclaims and excludes, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, any and all other representations and warranties of any kind, express or implied, WRITTEN OR ORAL, arising by operation of law or OTHERWISE, including, but not limited to, any implied warranty of merchantability or fitness for a particular purpose. The remedies provided are exclusive, andSynergy Products expressly and specifically disclaims, and customer irrevocably waives, the right to seek, all other remedies.

Synergy Products does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Company does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise.

Some states restrict the use or extent of limitations or exclusions regarding warranties, so the foregoing limitations may not apply in full to you.

Limitation of Liability

In no event shall Synergy Products (The Company) be liable for consequential, incidental, indirect or special damages of any kind, including without limitation loss of revenue, profits, value or use, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY THEREOF, or punitive or exemplary damages. NO PERSON IS AUTHORIZED ON BEHALF OF Synergy Products TO GIVE ANY OTHER REPRESENTATIONS, OR TO MODIFY OR EXTEND the LIMITED WARRANTIES PROVIDED ON THIS WEB SITE, OR TO ASSUME ANY OTHER LIABILITY IN CONNECTION WITH THIS WEB SITE OR THE PRODUCTS OFFERED FOR SALE BY Synergy Products.  The Company’s total liability for any claim, whether in contract, warranty or tort (excluding willful misconduct or gross negligence) will not exceed the price PAID FOR the product or service which gives rise to such claim.

The Company shall not, under any circumstances, be liable for any use of, or the inability to use, the materials on this site.

Applicable law may restrict the use or extent of limitations or exclusions to liability for incidental or consequential damages, so the foregoing limitations and exclusions may not apply in full to you. Nonetheless, in no event will Synergy Products liability for products purchased from this site exceed the price paid for such products, including any shipping and handling charges.

Typographical and Inadvertent Errors

In the event that a Synergy Products product is mistakenly listed at an incorrect price, the Company reserves the right to refuse or cancel any orders placed for product listed at the incorrect price, whether or not the order has been confirmed and your credit card charged. If your credit card has been charged for the purchase and your order is cancelled, Synergy Products shall issue a credit to your credit card account in the amount of the incorrect price charged to you.

Copyright and Trademarks

Copyright

The entire content of this site, including but not limited to text, graphics and code, is copyrighted as a collective work under the United States and other copyright laws, and is the property of Synergy Products. The collective work includes works that are licensed to Synergy Products. Copyright 2015. All rights reserved. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Synergy Products or purchasing Synergy Products products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Synergy Products or to purchase Synergy Products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized in writing by Synergy Products. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Trademarks

All trademarks, service marks and trade names of Synergy Products used in the site are trademarks or registered trademarks of Synergy Products.

Notice

Synergy Products may deliver notice to you by means of a general notice posted on the site, or an e-mail to any address you have provided to Synergy Products, or by any other method reasonably believed by Synergy Products to be reliable.

Term and Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Synergy Products, without prior notice, at any time for any reason. The provisions relating to Legal Notice, Website Health and Medical Disclaimer, Warranty Disclaimer, Limitation of Liability, Copyrights, Trademark, Governing Law/Jurisdiction, and Indemnification shall survive any termination.

Governing Law and Jurisdiction

Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that personal jurisdiction and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Synergy Products) shall be exclusively in the state and federal courts located in California, and you waive any right to the laying of venue in such courts and the right to claim inconvenient forum. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of  Synergy Products) must be commenced within one (1) year after the claim or cause of action accrues. Synergy Products failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions.

CAN Spam Act

CAN SPAM Act

We collect your email address: to send information; respond to inquiries; and/or other requests or questions.

To process orders and to send information and updates pertaining to orders: we may also send you additional information related to your product and/or service.

To market to our mailing list or continue to send emails to your clients after the original transaction has occurred, and to be accordance with CANSPAM, we agree to the following:

  • We will NOT use false, or misleading subjects or email addresses
  • We will identify the message as an advertisement in some reasonable way
  • We will include the physical address of our business or site headquarters.
  • We will monitor third party email marketing services for compliance, if one is used.
  • We will honor opt-out/unsubscribe requests quickly
  • We will give an ‘opt-out’ or ‘unsubscribe’ option

If at any time you would like to unsubscribe from receiving future emails, you can email us at info@SynergyProducts.com and we will promptly remove you from all correspondence.

WEBSITE DISCLAIMER: This website contains general information about diet, health and nutrition. The information is not advice, and should not be treated as such. The general information on this website is provided “as is” without any representations or warranties, express or implied. read more..